The following are the roles that you may select from an internationally validated job inventory. The purpose is to help ensure that you are selecting the right type of role to assess a candidate against. Each role consists of the following information:
  • Job Role's Tasks
  • Job Role's Personal Skills
  • Job Role's Working Styles
   
 
Select a Job Family: 
 
Click on any of the following roles to view the details:
Advertising Sales Agents  Cashiers  Counter and Rental Clerks   
Demonstrators and Product Promoters  Door-To-Door Sales Workers, News and Street Vendors, and Related Workers  Driver, Sales Workers   
First-Line Supervisors/Managers of Non-Retail Sales Workers  First-Line Supervisors/Managers of Retail Sales Workers  Gaming Change Persons and Booth Cashiers   
Inside Sales Rep  Insurance Sales Agents  Models   
Parts Salespersons  Real Estate Brokers  Real Estate Sales Agents   
Retail Salesperson  Sales Agent, Financial Sales  Sales Agents Automobiles and Trucks   
Sales Agents Securities and Commodities  Sales Engineers  Sales Managers   
Sales Rep, Technical & Scientific Products  Sales Rep, Wholesale & Manufacturing  Telemarketers   
Travel Agents 


Sales Managers

 
Summary of Key Tasks:
Resolve customer complaints regarding sales and service.
Oversee regional and local sales managers and their staffs.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Objective Talent Acquisition Skills Good people judgment, makes decisions that result in good performers
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Comfortable / Natural Leader Can make tough decisions, enjoys being a coordinator, director
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details

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Advertising Sales Agents

 
Summary of Key Tasks:
Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.
Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.
Maintain assigned account bases while developing new accounts.
Process all correspondence and paperwork related to accounts.
Deliver advertising or illustration proofs to customers for approval.
Draw up contracts for advertising work, and collect payments due.
Locate and contact potential clients to offer advertising services.
Provide clients with estimates of the costs of advertising products or services.
Recommend appropriate sizes and formats for advertising, depending on medium being used.
Inform customers of available options for advertisement artwork, and provide samples.
 
Personal Skills:
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Effective Writing Communicator Concise and descriptive in regular written communications
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
 
Working Styles:
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Works well within Personal Guidelines Does not require close supervision, provides self structure
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first

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Cashiers

 
Summary of Key Tasks:
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Issue trading stamps, and redeem food stamps and coupons.
Resolve customer complaints.
Answer customers' questions, and provide information on procedures or policies.
Cash checks for customers.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Disciplined Approach to Numerical Accuracy Easily focuses on task at hand, reputation for numerical memory
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
 
Working Styles:
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Works well within Personal Guidelines Does not require close supervision, provides self structure
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution

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Counter and Rental Clerks

 
Summary of Key Tasks:
Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, or for purchase or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Keep records of transactions, and of the number of customers entering an establishment.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies and procedures.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
 
Working Styles:
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively

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Demonstrators and Product Promoters

 
Summary of Key Tasks:
Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.
Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
Keep areas neat while working, and return items to correct locations following demonstrations.
Record and report demonstration-related information such as the number of questions asked by the audience and the number of coupons distributed.
Sell products being promoted, and keep records of sales.
Set up and arrange displays and demonstration areas to attract the attention of prospective customers.
Suggest specific product purchases to meet customers' needs.
Transport, assemble, and disassemble materials used in presentations.
Identify interested and qualified customers in order to provide them with additional information.
Practice demonstrations to ensure that they will run smoothly.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
 
Working Styles:
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Works well within Personal Guidelines Does not require close supervision, provides self structure
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively

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Door-To-Door Sales Workers, News and Street Vendors, and Related Workers

 
Summary of Key Tasks:
Deliver merchandise, and collect payment.
Write and record orders for merchandise, or enter orders into computers.
Explain products or services and prices, and demonstrate use of products.
Contact customers to persuade them to purchase merchandise or services.
Arrange buying parties, and solicit sponsorship of such parties, in order to sell merchandise.
Answer questions about product features and benefits.
Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.
Develop prospect lists.
Distribute product samples or literature that details products or services.
Order or purchase supplies.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Effective Writing Communicator Concise and descriptive in regular written communications
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
 
Working Styles:
Works well within Personal Guidelines Does not require close supervision, provides self structure
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people

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Driver, Sales Workers

 
Summary of Key Tasks:
Collect money from customers, make change, and record transactions on customer receipts.
Listen to and resolve customers' complaints regarding products or services.
Inform regular customers of new products or services and price changes.
Write customer orders and sales contracts according to company guidelines.
Drive trucks to deliver such items as food, medical supplies, or newspapers.
Collect coins from vending machines, refill machines, and remove aged merchandise.
Call on prospective customers to explain company services or to solicit new business.
Record sales or delivery information on daily sales or delivery record.
Review lists of dealers, customers, or station drops and load trucks.
Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Disciplined Approach to Numerical Accuracy Easily focuses on task at hand, reputation for numerical memory
 
Working Styles:
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Works well within Personal Guidelines Does not require close supervision, provides self structure
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Community Involved / Oriented Active in trade associations, seeks broader business knowledge

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First-Line Supervisors/Managers of Non-Retail Sales Workers

 
Summary of Key Tasks:
Listen to and resolve customer complaints regarding services, products, or personnel.
Monitor sales staff performance to ensure that goals are met.
Hire, train, and evaluate personnel.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.
Provide staff with assistance in performing difficult or complicated duties.
Plan and prepare work schedules, and assign employees to specific duties.
Attend company meetings to exchange product information and coordinate work activities with other departments.
Prepare sales and inventory reports for management and budget departments.
Formulate pricing policies on merchandise according to profitability requirements.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Objective Talent Acquisition Skills Good people judgment, makes decisions that result in good performers
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Effective Writing Communicator Concise and descriptive in regular written communications
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Comfortable / Natural Leader Can make tough decisions, enjoys being a coordinator, director
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Community Involved / Oriented Active in trade associations, seeks broader business knowledge

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First-Line Supervisors/Managers of Retail Sales Workers

 
Summary of Key Tasks:
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
 
Personal Skills:
Objective Talent Acquisition Skills Good people judgment, makes decisions that result in good performers
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Interested in Developing Others Shares expertise with others, helps others plan their careers, train, etc.
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
 
Working Styles:
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Comfortable / Natural Leader Can make tough decisions, enjoys being a coordinator, director
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Works well within Personal Guidelines Does not require close supervision, provides self structure
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details

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Gaming Change Persons and Booth Cashiers

 
Summary of Key Tasks:
Count money and audit money drawers.
Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
Exchange money, credit, and casino chips, and make change for customers.
Work in and monitor an assigned area on the casino floor where slot machines are located.
Listen for jackpot alarm bells and issue payoffs to winners.
Maintain cage security according to rules.
Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine.
Reconcile daily summaries of transactions to balance books.
Sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons.
Calculate the value of chips won or lost by players.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Effective Writing Communicator Concise and descriptive in regular written communications
Disciplined Approach to Numerical Accuracy Easily focuses on task at hand, reputation for numerical memory
 
Working Styles:
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Works well within Personal Guidelines Does not require close supervision, provides self structure
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference

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Inside Sales Rep

 
Summary of Key Tasks:
Sells accreditation.
Creates daily lead sources.
Screens all leads for accreditation eligibility before contacting the business.
Makes a minimum of 90 outbound calls per day to prospective accredited businesses within a designated market area.
Maintains a presentation within established BBB guidelines and approved BBB sales script.
Adheres to, and signs a copy of, the BBB Code of Conduct for Ethics in Business Development.
Maintains a professional and courteous manner with all prospective accredited businesses.
Maintains an awareness of current and continual changes in the marketplace and within the BBB system to be able to properly screen prospective accredited businesses.
Collect payments from accredited businesses.
Maintain established minimum standard of performance.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Comfortable as a Problem Solver Comfortable with and good at formulating strategy and solving problems
Works well within Personal Guidelines Does not require close supervision, provides self structure

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Insurance Sales Agents

 
Summary of Key Tasks:
Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Customize insurance programs to suit individual customers, often covering a variety of risks.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Calculate premiums and establish payment method.
Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
Perform administrative tasks, such as maintaining records and handling policy renewals.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Balance Between Work / Life Personally stays organized, prepares well ahead of attempting tasks
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution

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Models

 
Summary of Key Tasks:
Pose for artists and photographers.
Gather information from agents concerning the pay, dates, times, provisions, and lengths of jobs.
Follow strict routines of diet, sleep, and exercise to maintain appearance.
Record rates of pay and durations of jobs on vouchers.
Report job completions to agencies and obtain information about future appointments.
Assemble and maintain portfolios, print composite cards, and travel to go-sees to obtain jobs.
Work closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce the desired looks, and to finish photo shoots on schedule.
Apply makeup to face and style hair to enhance appearance, considering such factors as color, camera techniques, and facial features.
Display clothing and merchandise in commercials, advertisements, and/or fashion shows.
Promote products and services in television commercials, on film, or in videos.
 
Personal Skills:
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Effective Writing Communicator Concise and descriptive in regular written communications
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
 
Working Styles:
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Works well within Personal Guidelines Does not require close supervision, provides self structure
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Naturally Innovative / Creative Personally adds value to any task, innovative, can dream up new strategies

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Parts Salespersons

 
Summary of Key Tasks:
Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Receive payment or obtain credit authorization.
Take inventory of stock.
Advise customers on substitution or modification of parts when identical replacements are not available.
Examine returned parts for defects, and exchange defective parts or refund money.
Mark and store parts in stockrooms according to prearranged systems.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Effective Writing Communicator Concise and descriptive in regular written communications
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
 
Working Styles:
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Works well within Personal Guidelines Does not require close supervision, provides self structure
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference

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Real Estate Brokers

 
Summary of Key Tasks:
Sell, for a fee, real estate owned by others.
Obtain agreements from property owners to place properties for sale with real estate firms.
Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
Compare a property with similar properties that have recently sold, in order to determine its competitive market price.
Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details, and during the closing of sales.
Generate lists of properties for sale, their locations and descriptions, and available financing options, using computers.
Maintain knowledge of real estate law, local economies, fair housing laws, and types of available mortgages, financing options and government programs.
Check work completed by loan officers, attorneys, and other professionals to ensure that it is performed properly.
Arrange for financing of property purchases.
Appraise property values, assessing income potential when relevant.
 
Personal Skills:
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Balance Between Work / Life Personally stays organized, prepares well ahead of attempting tasks
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Comfortable / Natural Leader Can make tough decisions, enjoys being a coordinator, director
Works well within Personal Guidelines Does not require close supervision, provides self structure
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively

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Real Estate Sales Agents

 
Summary of Key Tasks:
Present purchase offers to sellers for consideration.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Compare a property with similar properties that have recently sold to determine its competitive market price.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Interview clients to determine what kinds of properties they are seeking.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Balance Between Work / Life Personally stays organized, prepares well ahead of attempting tasks
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Disciplined Approach to Numerical Accuracy Easily focuses on task at hand, reputation for numerical memory
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Effective Writing Communicator Concise and descriptive in regular written communications
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Works well within Personal Guidelines Does not require close supervision, provides self structure
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people

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Retail Salesperson

 
Summary of Key Tasks:
Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Disciplined Approach to Numerical Accuracy Easily focuses on task at hand, reputation for numerical memory
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Effective Writing Communicator Concise and descriptive in regular written communications
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Interested in Developing Others Shares expertise with others, helps others plan their careers, train, etc.
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Balance Between Work / Life Personally stays organized, prepares well ahead of attempting tasks
 
Working Styles:
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Community Involved / Oriented Active in trade associations, seeks broader business knowledge
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others

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Sales Agent, Financial Sales

 
Summary of Key Tasks:
Determine customers' financial services needs and prepare proposals to sell services that address these needs.
Contact prospective customers to present information and explain available services.
Sell services and equipment, such as trusts, investments, and check processing services.
Prepare forms or agreements to complete sales.
Develop prospects from current commercial customers, referral leads, and sales and trade meetings.
Review business trends to advise customers regarding expected fluctuations.
Make presentations on financial services to groups to attract new clients.
Evaluate costs and revenue of agreements to determine continued profitability.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Balance Between Work / Life Personally stays organized, prepares well ahead of attempting tasks
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Comfortable / Natural Leader Can make tough decisions, enjoys being a coordinator, director
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Works well within Personal Guidelines Does not require close supervision, provides self structure
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first

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Sales Agents Automobiles and Trucks

 
Summary of Key Tasks:
Approach and assist clients in showroom to purchase a new or used automobile or truck.
Respond to sales inquiries and concerns by phone or electronically.
Determine how much a client is willing to spend, as well as the size, model, and features they want in a vehicle.
Emphasize features that make the vehicle attractive to the client.
Ensure client satisfaction and maintain good client relationships.
Present information to help clients make arrangements for loans.
Negotiate with clients.
Prepare forms or agreements to complete sales.
Source and develop client referrals.
Maintain sales activity records and reports.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Balance Between Work / Life Personally stays organized, prepares well ahead of attempting tasks
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Comfortable / Natural Leader Can make tough decisions, enjoys being a coordinator, director
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Works well within Personal Guidelines Does not require close supervision, provides self structure
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first

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Sales Agents Securities and Commodities

 
Summary of Key Tasks:
Complete sales order tickets and submit for processing of client-requested transactions.
Interview clients to determine clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives.
Record transactions accurately, and keep clients informed about transactions.
Develop financial plans based on analysis of clients' financial status, and discuss financial options with clients.
Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.
Offer advice on the purchase or sale of particular securities.
Relay buy or sell orders to securities exchanges or to firm trading departments.
Identify potential clients, using advertising campaigns, mailing lists, and personal contacts.
Review financial periodicals, stock and bond reports, business publications, and other material to identify potential investments for clients and to keep abreast of trends affecting market conditions.
Contact prospective customers to determine customer needs, present information, and explain available services.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
 
Working Styles:
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Comfortable as a Problem Solver Comfortable with and good at formulating strategy and solving problems
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Works well within Personal Guidelines Does not require close supervision, provides self structure
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others

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Sales Engineers

 
Summary of Key Tasks:
Plan and modify product configurations to meet customer needs.
Confer with customers and engineers to assess equipment needs and to determine system requirements.
Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
Secure and renew orders and arrange delivery.
Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
Sell products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems.
Diagnose problems with installed equipment.
Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Patient With Complex Systems Understands, monitors how complex systems and processes interrelate
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Effective Writing Communicator Concise and descriptive in regular written communications
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
 
Working Styles:
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Works well within Personal Guidelines Does not require close supervision, provides self structure
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution

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Sales Rep, Technical & Scientific Products

 
Summary of Key Tasks:
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Quote prices, credit terms and other bid specifications.
Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
Negotiate prices and terms of sales and service agreements.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare sales contracts for orders obtained, and submit orders for processing.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
Collaborate with colleagues to exchange information such as selling strategies and marketing information.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
 
Working Styles:
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Works well within Personal Guidelines Does not require close supervision, provides self structure
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns

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Sales Rep, Wholesale & Manufacturing

 
Summary of Key Tasks:
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Recommend products to customers, based on customers' needs and interests.
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Prepare drawings, estimates, and bids that meet specific customer needs.
Provide customers with product samples and catalogs.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Arrange and direct delivery and installation of products and equipment.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Service Oriented / Interested in Others Driven by the desire to serve the customer and meet their needs
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
 
Working Styles:
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
Comfortable as a Problem Solver Comfortable with and good at formulating strategy and solving problems
Works well within Personal Guidelines Does not require close supervision, provides self structure

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Telemarketers

 
Summary of Key Tasks:
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
Maintain records of contacts, accounts, and orders.
 
Personal Skills:
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Rational / Objective Decision Maker Is comfortable at solving problems and formulating strategies
Effective Negotiating / Facilitating Skills Facilitates discussions effectively, uses time wisely, develops agendas
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Effective Writing Communicator Concise and descriptive in regular written communications
 
Working Styles:
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Driven, Not Easily Distracted Pushes for results, manages time and priorities effectively
Strives to Achieve Quotas Resilient, optimistic person who takes pride in the ability to persuade others
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first

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Travel Agents

 
Summary of Key Tasks:
Collect payment for transportation and accommodations from customer.
Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
Book transportation and hotel reservations, using computer terminal or telephone.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
 
Personal Skills:
Attentive Listener / Interested in Others Understands others before expressing self, capable of keeping ego in check
Calm / Natural Facilitator Good at negotiating win-win solutions, managing conflict, involving others
Politically Sensitive / Savvy Comfortable around persons at all levels, appropriately tough or soft as needed
Masters Technical Details Shows mastery of knowledge about the job, easily learns new technologies
Comfortable with Persuasive Presentations Confident in front of groups, takes pride in presenting
Makes Impartial / Objective Opinions Evaluates impartially, keeps personal interests out of judgments
Flexible to the Needs of Situations Willing to shift priorities as needed, comfortable wearing many hats
Confident, Can Do Attitude Is prepared, believes self will succeed when facing any reasonable challenge
Natural Instinct to Stay Well Organized Personally stays organized, prepares well ahead of attempting tasks
Manages to the Bottom Line Maximizes revenue, net income and cash flow, uses resources wisely
 
Working Styles:
Takes Pride in Details / Efficiencies Maintains accurate records, tends to avoid making errors and good with details
Attentive to Completion / Follow Through Stays focused on priorities, perseveres until finished
Reliable, Committed Person of Integrity Maintains confidentiality, is consistent, reliable, etc
Team Player / Looks for Win-Wins Committed to building the spirit of the team, puts team first
High Degree of Discipline, Self Control Maintains composure in face of temptations, follows regular patterns
Works well within Personal Guidelines Does not require close supervision, provides self structure
Strong Will to Achieve Wants to have an impact and influence, committed to making a difference
Driven, Focused and Stress Resistant Works well under pressure, high desire to succeed in business
Acceptance / Interest in Other's Ideas Easy to work with, maintains a good relationship with a variety of people
Thrives in Unstable / Uncertain Situations Comfortable leaving issues open and waiting for resolution

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